Terms and Conditions

Your contract is with Making Way Marine Training Limited. Registered in England and Wales, company number 8158523 whose registered office is at Bron-Y-Glyn, Rhydyfelin, Aberystwyth, Ceredigion, SY23 4QD. Any reference to ‘the company’, ‘Making Way Marine Training’ or ‘We’, means Making Way Marine Training Limited.

Payment and dispatch.

Payment for course fees is due in full at the time of enrolment.  All payments must be made in GB Pounds. Payment can be made by secure on line e-payment, cheque, or cash. We reserve the right to allow any payments to clear before dispatching your student pack and passwords. We aim to dispatch student packs within one working day of payment. Any goods are dispatched by post or courier, whichever is deemed the most appropriate.

Please let us know within 7 working days of the delivery date if anything in your course is damaged, faulty or missing. We will repair, replace or supply the items in question.

Making Way Marine Training Limited confirms that all customer data is handled confidentially and we do not disclose your information to any third party. By enrolling you confirm that we may hold necessary information about you including your name and address, course booking and course record details.

Cancellation.

For online and distance learning courses: You have the right to cancel your order for up to seven working days after your delivery date. If you do wish to cancel your course for any reason please send an email to booking@makingway-marine.co.uk. Any goods supplied by us must be returned within 10 working days of cancellation unopened and in new condition to Making Way Marine Training Limited, at the customer’s expense. Damaged or goods not returned within 10 working days will result in a refund less the cost of the goods. An administration fee of £50 will be deducted from any refund. This is the full extent of our liability to you.

For classroom courses: We reserve the right to alter or amend the advertised content of any course without notice in order to continuously provide a high quality service or due to circumstances beyond our control. We reserve the right to cancel any course. Students will normally be given at least 7 calendar days’ notice either by email or telephone. Students with a confirmed booking will be offered an alternative date. If none can be provided then a full refund will be given. We will not be liable for any losses or expenses including consequential arising from any such alterations or amendments of the course content including cancellation.

Refunds

All deposits are non-returnable. No refunds will be issued apart from those stated under ‘Amendments & Cancellations’ above.

General.

Great care has been taken in preparing our course material; however we can accept no liability for any errors, omissions, or alterations, or for consequences ensuing upon the use of, reliance on, any information in a course. We reserve the right to make alterations and changes to the content without notice as part of our policy of continuous improvement. The On Line Package plus instruction and advice service provided by Making Way Marine Training Limited is available to the student for a maximum of twelve months from the date of enrolment. The issue of completion certificates for RYA courses is conditional on the student having attained the standard of ability required by the RYA to the satisfaction of Making Way Marine Training Limited.

The training charts, which are a compilation of numerous charts, and the practice tables are for training purposes only and must not be used for real navigation.

Copyright.

All material supplied, including material accessible on line and assessment and examination material is copyright, and the student undertakes to use the materials for personal use only. No other person shall be permitted to study, copy, or attempt to reproduce such material, or use it for any other purpose whatsoever without explicit written permission from Making Way Marine Training Limited, our associates or suppliers.

Complaints and feedback.

If you do have any complaints about the Company, or the service provided, please address them in writing, by letter or email, as soon as possible to the Principal at Making Way Marine Training Limited. We will acknowledge receipt by return or at the earliest possible time, advising you of when you should expect to receive a response. Any compliant will be recorded, investigate promptly, and you will be advised of the outcome and any proposals to resolve the issue. We do consider any complaints seriously and actively seek customer feedback as part of our constant endeavour to improve the service we offer.

Data sharing

To enable access to your online course we need to share some of your personal data with the RYA via your user profile in www.ryainteractive.org. This learning management website is hosted and maintained by a third party called Learning Pool, who will not use your personal information for any reason other than enabling your course.

Your name and email address will be entered on www.ryainteractive.org in order to create your user account. On your first access to the site, you will be asked to enter your address and date of birth. You will have access to the site for one year in order to complete your online course. During this period, your personal information will be held on the website by Learning Pool and be available to this training centre and the RYA for the purpose of managing your course.

Instructional support will be provided by this training centre for a period of one year from the date of your course booking.

On completion of your course, your name, email, date of birth and address will be transferred to the RYA’s central database for the purpose of recording details of the course and any certification you gain as a result of it. This information allows the RYA to record your certification, to update any records they may already hold about you or your qualifications and to verify your certificate if required. After one year from the date of your enrolment on the course, your user account will be removed from www.ryainteractive.org.

Full details of how the RYA will deal with your personal information will be displayed when you first access www.ryainteractive.org.

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